How we Support your Clariion CX4,CX3,
CX, & FC Systems

Once we receive your support confirmation, one of our Customer Engineers will assist you in
setting up the system for our support services. With our communication program installed,
we set the system parameters and error detection to send us any error messages generated
by the System. We also set up the system so we get an email of the error message that was
generated and how severe the error/s is.

We then determine the spares required, and prepare the spares for shipment. The spares
are packed separately & clearly marked with a description and part number for easy
identification. As spare components are used, replacements are shipped via
Fed-Ex or UPS overnight.

In instances where our CE’s need to log into the system, we like to establish an emergency
network connection into the Clariion. If security is an issue, we can view screen snapshots
and decipher error codes & messages.

Upon any errors, faults, or environment temperature changes, our tech center will notify you
and advise you that a component is failing and will need to be changed. Our experienced
Clariion CE’s will either assist you in changing the component, or if a site visit is required,
we will come on-site to make the correction.

With Symm-Care Support , your System & Data is in trusted hands with over 10 years
experience in supporting Clariion Systems!